Our Mission

The Mission of NCH, a private, not-for-profit medical facility, is to be a leader in improving the health and quality of life in the community. Working together as a team dedicated to excellence, we endeavor to:

¨ Provide a continuum of high quality and cost
   effective medical care focusing on the needs of our
   patients and their families

¨ Continuously improve health care in our community
   through new programs, services, and technologies.

¨ Focus on wellness and prevention through community
   education and health awareness programs.

¨ Serve as a center for the training of area health care
   professionals.

¨ Forge healthcare alliances with our community in
   order to contribute to its growth and development

Our Vision

Norton Community Hospital, the healthcare center of choice in southwest Virginia, continually strives for excellence in care, technological advancement and professional image.

Excellence is

¨ Unmatched Customer service

¨ State of the Art Technology

¨ Unwavering professionalism

¨ Pride in our Image

¨ Financial Efficacy

¨ Team Based Relationships

¨ Strong Foundation of Core Competencies

Statement of Values

Our team of healthcare professionals and physicians shares a common set of values that permeates every aspect of care at NCH.

¨ We value the pursuit of excellence in health care
   while focusing on serving the health care needs of
   our community.

¨ We respect the uniqueness of every individual and
   recognize the distinctive health care needs of each
   patient we serve.

¨ We value the trust our community places in us to
   provide skillful caregivers, advanced technology, and
   a modern, safe facility.

¨ We take pride in the caring, compassion, knowledge
   and skill of each healthcare professional on our
   team -- hospital staff, physicians and board of
   directors -- in fostering high quality, collaborative
   care.

¨ We value the dignity of life and pledge to treat each     other with respect, honesty, fairness and trust in all     of our endeavors.

¨ We value participation, innovation and open
   communications that springs from teamwork both
   within our organization and from our partners in the      community.

¨ We strive to foster alliances with our community to
   participate in the economic and social growth and
   changes which impact all.

¨ We value our responsibility to provide service to all
   who seek health care while recognizing the increasing
   need for cost effective health care.

¨ We value the pledge to totally commit ourselves to
   one basic tenet: Our Mission To Improve Health Care
   To Our Community.